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"He loves what he does, and it shows"

My husband and I recently purchased a home in San Mateo. I was new to buying real estate, so I asked a trusted former colleague, Terel Beppu, to be our advisor. Terel was a pleasure to work with. He is knowledgeable, ethical, responsive (late night phone calls and emails) and always had our best interests in mind. He loves what he does, and it shows. He had great ideas about remodeling and home improvements and an extensive contractor referral network that we utilized frequently. Probably the best endorsement that I can give for Terel is a comment that my husband made to me repeatedly throughout our process, ‘You know that normal real estate agents aren’t like this, right?’

- Frank & Carolyn Basile

"I was and remain extremely pleased with Terel, and I would not hesitate to recommend him for your next real estate transaction."

Terel was recommended to me by a friend who had also worked with him in the purchase of her home. He was immediately responsive and available, and he saw me through the entire buying process, from picking neighborhoods to signing the papers. I hadn't been through it in a very long time, so his insight and support throughout the process was invaluable. What was much more impressive, however, and for which I am forever grateful, was his service after the sale was closed. From the day I moved into the house, I had various problems and issues with the home which were not disclosed to me (or identified in the inspection reports). Some of the matters unfortunately required months to resolve. As a busy professional, I didn’t have time to manage the process. In my stead, Terel not only helped liaise with the seller and her agent over the issues, but he also assisted with lining up contractors and trades people, meeting them at the property on my behalf, and collecting reimbursement from the seller. Terel had no real responsibility to do this; he went well above and beyond what any normal agent might have done in my situation. It's because of this that I regularly recommend him to friends and colleagues.” —Dana Read “Having spent a few weeks meeting with numerous real estate agents in their offices, I selected Terel as my realtor to help me purchase my first house. I could not have made a better decision. Terel has a very high level of professionalism, was great to work with, and was very patient while I took over half a year to find a property that met my fairly narrow criteria. After months of searching we both had very good knowledge of what kind of house I was looking for and the particular pocket neighborhoods where I wanted to purchase. One day, he called me up about a potential property right after it came on the market. We went to see the property within hours, and had an offer submitted the next day. During the contingency timeframes, we discovered some issues with the remodel permits and foundation, which were initially incredibly disappointing to discover. However, Terel was reassuring and wrote up a powerful letter going into great detail regarding the issues we had discovered and mandating a significant (approximately 6%) discount on the purchase price. We then presented this as a take-it-or-leave it amendment to the bank selling the property. Terel's excellent judgment and research paid off—we successfully achieved a reduction in price that by far outstripped any possible costs associated with rectifying the issues discovered. I was and remain extremely pleased with Terel, and I would not hesitate to recommend him for your next real estate transaction.

- Iain Huxley

"Terel was very understanding of our buying frustrations and helped us overcome them. He was there to support us during our first offer and worked the deal even though my husband was on the east coast."

Terel was referred to us just after we parted ways with our first agent. We agreed to meet Terel for dinner, and afterward, as we walked to our car, we looked at each other and said, “Wow—is this guy for real?” We were first time homebuyers with very little knowledge of the process of purchasing a home. We were also new to the area and only knew a little about the areas in which we had interest, Mountain View and Sunnyvale. He patiently explained each step of the process, which took much of the fear out of things for us. He was also there walking us through each step of the way. His knowledge of home financing, the housing market, and the area from Redwood City to South San Jose was unbelievable. Unfortunately, we were very high maintenance about our search, changing our search area on the computer a few times. Terel was very understanding of our buying frustrations and helped us overcome them. He was there to support us during our first offer and worked the deal even though my husband was on the east coast. He was also there to console us when our offer was not accepted and kept our spirits up. Throughout our search, our schedule and availability was quite limited, but Terel was there all the time, consistently making himself available when we needed him. Terel understood our needs and wants so well; he would preview houses we identified on his website and let us know whether it made sense to visit them so we didn’t waste our time. When he saw one he knew we would like, he took a plethora of pictures for us to view. This approach made things very efficient for us. The support that he has given us after the sale has been outstanding. He did not disappear after the keys were turned over to us. He checked in with contractors for us to make sure we were getting the best deals and no one was taking advantage of us. It is seven months after the sale and we are still in contact with Terel. Yes, he is for real! He is an outstanding real estate agent and a very professional, caring person.

- Sam & Leslie Robledo

"Terel, by contrast, has been unusually conscientious in looking after our deal even when it’s been done"

In the year since we bought our home through Terel, several of his attributes stand out. First, after-sales service: Generally we see all around us salesmen who dedicate all their energies to closing the deal, so over time we have tended instead to measure the quality of true service by what happens after the sale (which is usually nothing). Terel, by contrast, has been unusually conscientious in looking after our deal even when it's been done. Second, because home-buying tends to be the single biggest financial decision many families make, it helps to have an agent who can be a trusted and integral part of that process—not only for the first home, but also for other properties later on in life. Terel's past experiences in finance and tax along with his good sense to call in other knowledgeable consultants when needed make him potentially that welcomed life partner in real estate decision-making. Above all this, we believe Terel's commitment to serve is borne from his personal values. He is a hometown guy who truly enjoys helping others make wise decisions on properties. If that level of service leads to good referrals and repeat business, that's all the more deserved.

- T

"Thanks to him I found my dream home and am now happily living in San Carlos in what I consider to be a great real estate find"

I am writing to express my sincere gratitude to Terel Beppu, who was my realtor for the purchase of my new home in San Carlos this past summer. Terel’s approach is truly full service. He really took the time to get to know me and what my home buying goals were. His approach was very organized, and if a new listing in my target area came on the market, he was the first one there to preview it for me. If he thought it was a worthy candidate, he would take a full album of digital pictures and send them to me to review before making the trip out to tour the property. Terel patiently drove me to innumerable open houses, researched and answered all of my questions expertly, was adept at negotiation and highly skilled in handling the many details involved in buying a home. He also went the extra mile to speak with the planning departments in each of the cities in my target search area to get an idea of building restrictions/requirements were I to remodel the prospective homes. Even after the transaction closed when some issues came up he again assisted me with those and also provided me with some excellent construction referrals for some work I had done on the house. I felt completely confident in his hands, and trusted him completely. Terel went above and beyond the call of duty in order to help me get the home I wanted. Thanks to him I found my dream home and am now happily living in San Carlos in what I consider to be a great real estate find. I highly recommend Terel Beppu without any reservations whatsoever. I am grateful for the outstanding customer service I received, and more importantly how much fun I had working with him during the entire process.

- Aron Walker

"The recent sale of my home during a difficult personal time was made ten times easier due to Terel"

In an age when customer service seems a forgotten trend, Terel’s warmth and compassion, combined with his expertise and willingness to make the extra effort are welcomed. The recent sale of my home during a difficult personal time was made ten times easier due to Terel. His attention to detail and keeping me apprised of the situation were outstanding. I highly recommend Terel for buying or selling a home.

- Lana Foladare

"He by far exceeded my expectations"

I worked with Terel earlier this year in buying my first condo. Terel did a tremendous job of explaining each step along the way and making me feel comfortable throughout the entire process. I remember the night that I submitted an offer on the condo that I ended up buying: Terel was working in his office late—it was around 11pm. Because of a mistake on my part, I realized at the last minute that I may not have the money available to put the offer in after all. Though he had been working late at the office getting everything in order to put the offer out and together we had already assessed my financial situation, Terel reacted extremely patiently and calmly to my last minute change of thinking. I suspect that my (near) wasting of time and energy would have frustrated other agents. Terel didn't appear to be bothered at all. We ultimately did put out the offer that night. It was accepted, and I continued to be appreciative of the service Terel provided thereafter. He by far exceeded my expectations.

- Zach Loeb

"Lastly, in all aspects of dealing with Terel, I appreciated and valued his attention to detail, his professionalism, and his warm and friendly demeanor. I felt that not only did I have a great realtor but I also made a great friend."

It is my pleasure to write a short testimonial describing my business experience with Terel Beppu regarding the selling of my house at 7530 Rosedale Drive, Pleasanton, California. I first of all appreciated his recommendations on how best to prepare my house for presentation. I believe that his recommendations greatly enhanced the value of my home and helped lead to a quick sale. Secondly, I appreciated his perseverance. My house sold in one week and then fairly soon before closing, the buyers backed out. Instead of being discouraged, Terel remained enthusiastic and helped me keep my spirits up. And lo and behold, he sold the house again in one week! To top it off, I actually got a better deal the second time around!! Lastly, in all aspects of dealing with Terel, I appreciated and valued his attention to detail, his professionalism, and his warm and friendly demeanor. I felt that not only did I have a great realtor but I also made a great friend.

- Jim Sepulveda

"I never second-guessed our decision to work with him, and I would not hesitate to recommend Terel to anyone"

Terel was referred to me and my husband by a financial adviser. When I met with Terel, I had already interviewed seven other realtors, many of whom were from discount brokerages. I was impressed with Terel and decided to work with him over the other agents. What made Terel stand out of the pack were his: Professionalism: Terel followed through on all my questions/concerns quickly. He kept me apprised of showing activity and interest in our listing very diligently, such that I never had to wonder where things stood. This was extremely important to me, as I did not have the time to babysit this process. Terel provided top-notch service. Well-rounded business acumen: Terel knows the current market. As a former tax professional he was also able to help me navigate some tax consequences of selling our property. Terel made me feel more confident about our decisions. Listening skill: Terel really knows how to listen. He was able to pick up on the smallest details and concerns that I had. I find this to be a rare quality, but Terel proved that he really listened to and understood me. Honesty: Terel was confident in his ability to sell my home in this slower market, but he also set realistic expectations about price and time on market. He did not shy away from my questions that required difficult answers. He always followed through with straight forward answers and thorough explanations. Enthusiasm: Terel is a happy, go-getter type of guy. He always showed up with a smile, something I sensed even over the phone and his emails. I felt like he enjoyed helping me. He made me feel as if I was his only client (and I’m certain I wasn’t). Terel made our sale easy and painless. We needed to fix up our property before we could list it. Once the repairs were complete, Terel quickly got the house inspected, photographed, and on the market. His marketing approach, which utilized a variety of resources in addition to MLS, resulted in an overwhelming response. We accepted an offer after only 9 days on the market. This is noteworthy, as the average listing in Santa Clara County during this time spent close to 70 days on the market! I was all the more impressed, given that our property, which was an investment property, was located in a less desirable location, and there were several listings within a couple blocks of our property that had been on the market for several months. My husband and I were out of the country during the close, which concerned me. However, Terel arranged to have us sign off before we left and handled all the details while we were in South America. We returned with money in our account, a neat transaction file, and in time for a nice celebration with Terel. I cannot think of a better way to do business, and I credit this to working with Terel. I never second-guessed our decision to work with him, and I would not hesitate to recommend Terel to anyone. He should be listed in the diamond certified business directory.

- Nhu-Y Le, San Jose

"Throughout the entire process I also really appreciated the level of attention that Terel provided to me and my wife. When Terel was with us, he was completely with us—he made us feel like helping us was the most important thing to him. Terel is also just a great guy. He is super friendly and always willing to help. I really feel that Terel did and would do anything to make sure that we’re happy with our new home."

Terel helped my wife and I buy our first house. I can share countless stories about how Terel impressed me, and that I will recommend Terel to anyone looking to buy or sell a home. We approached the experience with some trepidation, which was made all the harder by the fact that we started our buying process while living abroad. Terel made the experience completely painless—even enjoyable. Terel is incredibly patient—we saw what seems like hundreds of houses over the course of almost a year. He took the time to understand what we liked, focused our showing on homes he knew we’d like. On several occasions, he went to open houses on our behalf an in our absence and shot 50 - 100 digital pictures of the homes that told us much more than the photos presented on MLS. This extra mile approach highlighted details and features of the houses and also illuminated areas that would need fixing. Terel’s professionalism really shone through when we found our dream home and went into the offer phase. He really knows his stuff! Every question we asked of Terel was returned with a thoughtful, well-researched, and concise response. I will always remember one question, in particular, that I asked Terel via email; his response was so properly thought through and well articulated that it left me with utmost confidence that we had the right agent in our corner. Terel was very thorough and brought true clarity to the myriad disclosures we needed to review and sign. He took a lot of the fear out of this process. He also demonstrated his professionalism in dealing with the sellers and listing agent in our transaction. He was incredibly detailed in making sure all of the repairs we’d asked for were completed timely and in accordance with our contract. Throughout the entire process I also really appreciated the level of attention that Terel provided to me and my wife. When Terel was with us, he was completely with us—he made us feel like helping us was the most important thing to him. Terel is also just a great guy. He is super friendly and always willing to help. I really feel that Terel did and would do anything to make sure that we’re happy with our new home. As long as Terel is in the Bay Area real estate business he will be the only person I will work with in selling or buying future homes. To any prospective home buyer / seller – the best phone call you can make is to Terel Beppu.

- Nabeel Ahmed & Ye Wang

"He always followed through with straightforward answers and thorough explanations"

He did not shy away from my questions that required diicult answers. He always followed through with straightforward answers and thorough explanations.

- George H.

"Terel is the consummate professional: ethical, polite, well spoken, listens, knows his business, treats others with respect, and even wears a suit and tie"

Terel Beppu was referred to my wife and me by our tax accountant. Right off the bat, we knew we found our realtor. Terel is the consummate professional: ethical, polite, well spoken, listens, knows his business, treats others with respect, and even wears a suit and tie (except when he was power washing our patio). After knowing him for only a short amount of time, we were confident with his advice and his negotiation skills. Even when we had an offer with a “difficult” buyer, Terel maintained his professionalism and was able to be stern without being confrontational. Terel took time to get to know us, what we wanted, and where we would and would not give in. As a result, we eventually negotiated a 'win-win' transaction with buyers where everyone was happy. I will recommend Terel as a realtor to my friends.

- Steve & Lorraine Bubb

"It is very hard to find these qualities these days"

One of Terel’s traits that I cannot emphasize enough is his honesty and total dedication to your interests and needs first. It is very hard to find these qualities these days.

- Vikrant and Sugandha Shokeen

"Their marketing approach, which utilized a variety of resources in addition to MLS, resulted in an overwhelming response."

Their marketing approach, which utilized a variety of resources in addition to MLS, resulted in an overwhelming response.

- Nhu-Y Le

"Through the entire process it felt as if we were their only clients because they gave us so much attention and care."

Through the entire process it felt as if we were their only clients because they gave us so much attention and care.

- Bruno Medeiros & Belinda Espino