Terel was very understanding of our buying frustrations and helped us overcome them

Terel was referred to us just after we parted ways with our first agent. We agreed to meet Terel for dinner, and afterward, as we walked to our car, we looked at each other and said, “Wow—is this guy for real?” We were first time homebuyers with very little knowledge of the process of purchasing a home. We were also new to the area and only knew a little about the areas in which we had interest, Mountain View and Sunnyvale. He patiently explained each step of the process, which took much of the fear out of things for us. He was also there walking us through each step of the way. His knowledge of home financing, the housing market, and the area from Redwood City to South San Jose was unbelievable. Unfortunately, we were very high maintenance about our search, changing our search area on the computer a few times. Terel was very understanding of our buying frustrations and helped us overcome them. He was there to support us during our first offer and worked the deal even though my husband was on the east coast. He was also there to console us when our offer was not accepted and kept our spirits up. Throughout our search, our schedule and availability was quite limited, but Terel was there all the time, consistently making himself available when we needed him. Terel understood our needs and wants so well; he would preview houses we identified on his website and let us know whether it made sense to visit them so we didn’t waste our time. When he saw one he knew we would like, he took a plethora of pictures for us to view. This approach made things very efficient for us. The support that he has given us after the sale has been outstanding. He did not disappear after the keys were turned over to us. He checked in with contractors for us to make sure we were getting the best deals and no one was taking advantage of us. It is seven months after the sale and we are still in contact with Terel. Yes, he is for real! He is an outstanding real estate agent and a very professional, caring person.

Sam & Leslie Robledo
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